Refund Policy

General Refund Guidelines

At Play Rummy Online, we are committed to ensuring a fair and transparent refund process. Please read our refund policy carefully to understand our procedures and your rights regarding deposits made to your Play Rummy Online account.

Important Considerations

  • All deposits made to your Play Rummy Online account are intended for participating in our rummy games.
  • Once chips or tokens are purchased using your deposits, they cannot be exchanged for cash unless allowed under our withdrawal policy.
  • Refunds are processed in accordance with the laws and regulations governing online gaming in India.

Refund Eligibility

Refunds may be considered in the following circumstances:

  • Unauthorized Transactions: If you identify any unauthorized or fraudulent transactions on your account, please report them immediately to our customer support team.
  • Technical Errors: In cases where technical errors result in incorrect deposits or multiple charges for a single transaction.
  • Accidental Deposits: If you accidentally made a deposit to your Play Rummy Online account, a refund request may be considered, provided no games have been played using the deposited amount.

Refund Request Timeframe

All refund requests must be submitted within 7 days of the transaction date. Requests received after this period may not be considered except in extraordinary circumstances.

Refund Process

To request a refund, please follow these steps:

  1. Log in to your Play Rummy Online account.
  2. Navigate to the 'Support' section.
  3. Select 'Refund Request' from the dropdown menu.
  4. Fill out the refund request form with all necessary details.
  5. Attach any supporting documentation if applicable (transaction receipts, bank statements, etc.).
  6. Submit your request.

Our team will review your request and respond within 48-72 business hours.

Refund Method

Refunds will typically be processed through the same payment method used for the original deposit. The time required for the refund to reflect in your account depends on your payment provider's policies and typically ranges from 3-15 business days.

Verification Process

For security purposes, additional verification may be required before processing a refund. This may include:

  • Identity verification
  • Confirmation of payment details
  • Additional documentation as required by financial regulations

Non-Refundable Situations

Refunds will not be processed in the following scenarios:

  • If the deposited amount has been used, wholly or partially, for playing games.
  • If the refund request is made after the stipulated timeframe without valid reasons.
  • If there is a suspicion of fraudulent activity or violation of our terms and conditions.
  • If the user has violated our fair play policy or engaged in prohibited activities.

Policy Modifications

Play Rummy Online reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. Users will be notified of significant changes via email or app notification.

Contact Us

If you have any questions or need assistance regarding our refund policy, please contact our support team:

  • Email: business@shatgameplay.com
  • Phone: +91 9521226856