Withdrawal Policy

Withdrawal Overview

At Play Rummy Online, we are committed to providing a smooth and secure withdrawal process for our users. This policy outlines the guidelines, procedures, and conditions related to withdrawing your winnings from your Play Rummy Online account.

Withdrawal Eligibility

To be eligible for withdrawals, you must:

  • Have a verified Play Rummy Online account with complete KYC documentation
  • Have sufficient withdrawable balance in your account
  • Not have any pending investigations or disputes on your account
  • Have completed any wagering requirements applicable to bonuses or promotions
  • Be withdrawing to a payment method registered in your own name

Withdrawal Methods

Play Rummy Online offers the following withdrawal methods:

  • Bank Transfer: Direct transfer to your registered bank account
  • UPI: Instant transfers to UPI-enabled accounts
  • E-Wallets: Transfers to supported digital wallets including Paytm, PhonePe, and Google Pay

The availability of withdrawal methods may vary based on your location and account status.

Withdrawal Limits

Withdrawal Method Minimum Amount Maximum Amount Processing Time
Bank Transfer ₹500 ₹200,000 per day 1-3 business days
UPI ₹200 ₹100,000 per day Instant to 24 hours
E-Wallets ₹200 ₹50,000 per day Instant to 24 hours

Note: Higher limits may be available for VIP players. Contact customer support for details.

Withdrawal Process

To initiate a withdrawal request:

  1. Log in to your Play Rummy Online account
  2. Navigate to the Cashier or Withdrawal section
  3. Select your preferred withdrawal method
  4. Enter the amount you wish to withdraw
  5. Provide or confirm the necessary payment details
  6. Confirm the withdrawal request

Once submitted, your withdrawal request will be processed according to the timeline for your chosen method.

Verification Requirements

For security purposes and to comply with regulatory requirements, we may require additional verification before processing withdrawals, especially:

  • For first-time withdrawals
  • For large withdrawal amounts
  • If there's a change in your withdrawal pattern
  • If there are concerns about account security

Verification may include submitting:

  • Government-issued photo ID
  • Proof of address (utility bill, bank statement)
  • Proof of payment method ownership
  • Additional documentation as required by regulatory authorities

Withdrawal Restrictions

Withdrawal requests may be denied or delayed in the following cases:

  • Incomplete or unverified account information
  • Suspected fraudulent activity or violation of our terms and conditions
  • Non-compliance with KYC or AML requirements
  • Withdrawal request below the minimum threshold
  • Withdrawal exceeding the maximum limit for the selected method
  • Attempting to withdraw funds that are subject to wagering requirements
  • Technical issues with the payment processor

Fees and Charges

Play Rummy Online does not charge any fees for processing withdrawals. However, please note:

  • Your bank or payment provider may impose their own fees for receiving funds
  • For multiple withdrawal requests within a short period, a nominal processing fee may apply after the first free withdrawal

Cancellation of Withdrawal Requests

You may cancel a pending withdrawal request by:

  1. Visiting the Transactions or Withdrawal History section
  2. Locating the pending withdrawal
  3. Selecting the "Cancel" option

Withdrawal requests can only be canceled if they have not yet been processed. Once a withdrawal has been processed, it cannot be canceled.

Tax Considerations

As per Indian tax regulations:

  • Winnings from games of skill may be subject to applicable taxes
  • Play Rummy Online may be required to deduct TDS (Tax Deducted at Source) on certain withdrawals as per current tax laws
  • Users are responsible for declaring their winnings and paying any applicable taxes as per their local tax regulations
  • Play Rummy Online will provide necessary documentation to support tax filings upon request

We recommend consulting with a tax professional for specific advice on your tax obligations.

Frequently Asked Questions

How long do withdrawals take to process?

Processing times vary depending on the withdrawal method chosen. E-wallets and UPI transfers are generally processed within 24 hours, while bank transfers may take 1-3 business days.

Can I withdraw to someone else's account?

No, for security and regulatory compliance, withdrawals must be made to accounts registered in your own name.

Why is my withdrawal pending?

Withdrawals may be pending due to verification requirements, processing times, technical issues, or account restrictions. If your withdrawal has been pending for longer than expected, please contact customer support.

Can I change my withdrawal method after submitting a request?

Once a withdrawal request is submitted, the method cannot be changed. You would need to cancel the pending request (if possible) and submit a new one with your preferred method.

Support

If you have any questions or issues regarding withdrawals, please contact our customer support team:

  • Email: business@shatgameplay.com
  • Phone: +91 9521226856

Last Updated: 2025/06/01

Play Rummy Online reserves the right to modify this Withdrawal Policy at any time. Any changes will be effective immediately upon posting on our website.