Get in Touch with Our Support Team
We're here to help! Get in touch with our support team for any questions, concerns, or feedback. Our dedicated team is available 24x7 to assist you with any gaming queries, account issues, or technical support needs.
Choose your preferred method of contact below and we'll get back to you as soon as possible.
24x7 Customer Support
Our support team is available round the clock to assist you with any queries or issues.
Email: business@shatgameplay.com
Phone: +91 9521226856
WhatsApp: +91 9521226856
Live Chat: Available on website & app
Office Address
Shatavart India Pvt Ltd
11/A, GT Road, Tyagi Market
Katori Mill, Mohan Nagar
Ghaziabad, Uttar Pradesh 201007
India
Registered Office Hours:
Monday - Friday: 9:00 AM - 6:00 PM IST
Support Availability
Customer Support: 24 hours, 7 days a week
Technical Support: Available 24x7
Account Issues: Immediate assistance
Payment Support: 24x7 availability
Response Time: Within 30 minutes during business hours
Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Contact us directly!
How quickly do you respond to support requests?
We typically respond to all support requests within 30 minutes during business hours and within 2 hours during off-hours. Urgent issues are prioritized and handled immediately.
What information should I include in my support request?
Please include your username, registered email, detailed description of the issue, and any relevant screenshots. This helps us resolve your query faster.
Can I contact support from within the game?
Yes! You can access our support team directly from the game lobby through the "Help & Support" section or use the live chat feature available 24x7.
Do you provide support in regional languages?
Yes, our support team can assist you in Hindi, English, Tamil, Telugu, Bengali, and several other Indian languages to ensure you get the best support experience.
How can I report a technical bug or issue?
You can report bugs through email, phone, or in-game reporting system. Please include device details, game version, and steps to reproduce the issue.
Is there a way to schedule a callback?
Yes! For complex issues, you can request a callback from our senior support team. Contact us via email or phone and mention "Request Callback" in your message.